Frequently Asked Questions

HOW DO I BECOME A LAWRY’S VIP?

You can join Lawry’s VIP in any Lawry’s location or online at LawrysVIP.com. Within 24 hours after completing your registration, you will receive a welcome reward available to use on your next visit.

WHY DO I HAVE TO REGISTER?

Registration provides the information we need to link you to your account and to deliver the full benefits of membership, including converting points to rewards and notifying you of your account status, awards and expirations, tier changes, as well as VIP specials throughout the year.

HOW DO I IDENTIFY MYSELF AS A VIP REWARDS MEMBER?

Let us know you are a member when you make a reservation or dine with us. We can look you up by your name, phone number, email address or VIP account number.

HOW DO I EARN REWARDS?

For every $1 you spend on food, beverage and gift card purchases, you’ll earn 1 VIP Point. For every 250 points, you’ll automatically receive a $25 Reward on your account to use at a future dining visit of your choice. Double and bonus points promotions, which you’ll receive via email for birthday, anniversary and other special times, will help you earn rewards even faster and also help you accumulate points toward achieving higher tiers!

HOW DO I EARN HIGHER AWARD TIERS, LIKE LAWRY’S VIP PRIME OR VIP PLATINUM?

Earn 1,000-2,499 VIP points within the calendar year January 1 – December 31, and you’ll receive VIP Prime status from that moment through the end of the following calendar year. Earn 2,500 or more and you’ll receive VIP Platinum status.

WHAT IS THE QUALIFYING PERIOD FOR MOVING UP (OR DOWN) TIERS?

Each calendar year January 1 – December 31 is the qualifying period. The total points you earn during that period will determine your status through the following calendar year.

If you earn a higher tier during the course of the qualifying period, you’ll immediately begin receiving benefits of the new tier, and will continue receiving them through the following calendar year.

If you are currently a VIP Prime or VIP Platinum, you will keep this status through December 31.

If you are a VIP Prime or VIP Platinum and do not achieve the minimum qualifying points during the calendar year, starting in January your tier status will be adjusted to the appropriate tier based on points earned, and your new tier will take effect on January 1 following the calendar year period.

HOW DO I CHECK MY POINTS BALANCE AND SEE WHAT REWARDS/GIFTS ARE AVAILABLE TO ME?

VIPs can check on the website at LawrysVIP.com, by calling Member Services or by using the new mobile app, which can be downloaded for FREE at iTunes, Google Play or at LawrysVIP.com.

WHEN CAN I USE MY REWARDS?

All VIP Rewards/gifts are valid seven days a week, including holidays, with NO blackout dates! They can also be used toward special events unless expressly stated otherwise on event invitations.

HOW WILL I KNOW WHEN I’VE EARNED A NEW REWARD, OR WHEN EXISTING OFFERS ON MY ACCOUNT ARE ABOUT
TO EXPIRE?

We’ll notify you by email each time an award is added to your account. We’ll also email you reminders when awards are about to expire. Once a reward has expired, it will automatically drop off your account and cannot be re-added.

WILL I EARN REWARDS FOR GIFT CARD PURCHASES AND PRIVATE EVENTS?

Yes to both. You’ll earn points for gift card purchases, and there is no limit to how many you can earn when you dine for regular or private events.

HOW MANY REWARDS CERTIFICATES CAN I REDEEM FOR A PRIVATE EVENT?

Up to $500 in Rewards.

I HAD A REWARD ON MY ACCOUNT THAT DOESN’T APPEAR TO BE THERE ANYMORE. WHAT HAPPENED?

If your reward/gift has expired, it will automatically drop off your account and cannot be re-added. If you aren’t able to see a reward that is still within its expiration period, please email Member Services at Lawrys@CustCon.com

CAN WE SPLIT CHECKS AMONG VIPS AT ONE TABLE, EVEN IF WE’RE IN DIFFERENT TIERS?

We’ll split the check equally among up to two VIPs per table. They’ll each earn points according to their tier status.

WHO DO I CONTACT IF I HAVE QUESTIONS ABOUT MY ACCOUNT?

Email  our dedicated VIP Member Services  at Lawrys@CustCon.com  Their operating hours are Monday-Friday, 8am-5pm PST.